Executive Director of Sales & Business Development

Textmo Ltd.

​March 2015 - present

 

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• Develop the strategic sales and marketing plan for the company bringing fresh innovative ideas and a modern approach.

• Proactively identify opportunities for sales process improvement.

• Developing and building strategic partnerships that help build foundation for revenue.

• Recruiting,Coach and Develop the sales team to improve performance.

• Manage recruitment & selection,training & talent development,performance management. (4 people office)

• Guide management by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organisation values. 

• Grow a team dedicated to marketing support for agency and industry partnerships. 

• Develop annual marketing plans with clear goals and measurable objectives that can be tied to revenue diversification and growth.

• Develop social media strategy and manage all social media planning, communications and reporting (Facebook, Twitter, Instagram & LinkedIn).

• Generate,edit, publish, curate & share daily content that builds relationships with community members and results in meaningful engagements.

• Meet or exceed monthly/quarterly sales goals.

• Increase revenue from existing accounts and close new business.

• Build deep relationships with senior level contacts at both client and agencies.

• Create high-level service standards with internal teams; sales field offices and leadership, as well as external partners.

• Procurement strategy and competence development including objective setting, mentoring, coaching and training.

•  Lead the development of commercial partnerships across the appropriate markets . Take ownership of the negotiations to ensure best-in-class pricing and lowest total cost of ownership.

• Identify target customers,manage business development pipelines towards conversion goals, negotiate and execute service agreements.

• Build and execute a contact strategy for targeting new account relationships.

• Accountability to lead the new business and client renewal processes.

• Construct territory plans and target accounts to maximize revenue opportunities.

• Control costs and maximise revenue, units and profit, to deliver budget performance.

• Manage the company’s customer relationship management (CRM) processes & database. Ensure 100% usage of the company’s CRM system, accurately recording all customer interactions.

• Act as subject matter expert to the internal and external clients & other executives on issues relating to corporate marketing, sales, advertising, and branding.

• Provide pre-opening and opening support to new units, as well as on-going support & guidance to existing units.

• Continuously strengthen industry presence and network. (by participating in on-going industry events, running social events, etc)

 

 

Freelance Writer

Drugi Par Gaća

​October 2015 - present

 

 

• Writing & editing for a diverse range of subjects from company profiles and business features to fashion, health, education and lifestyle.

• Undertaking background research including desk based research and conducting site visits or interviews.

• Writing individual pieces, including using the technical skills of writing and being able to structure and plan individual projects.

• Liaison with other professionals such as fashion editors, photographers and artists.

• Researching and developing contacts.

• Writing, editing and proofreading text

• Plan (with the Editor-in-Chief) and create content for the magazine.

• Maintain regular blogging and other SEO-led digital work.

• Become involved with and create a leading voice on social media channels - LinkedIn groups, Facebook,Twitter etc. by posting content, moderating and encouraging replies.

• Contributing to digital content and all social channels of the company's social profile where necessary or as required.

 

 

Global Business Development Wholesale Manager

AMD Telecom S.A

March ​2012 - March 2015

 

 

•  Remit for the planning and execution of AMD Telecom’s sales strategies and campaigns for the key markets for targeted revenue growth in the telecommunication & mobile services such as SMS and HLR look-ups for the wholesalers. (software as a service)

• Monthly targets of 10k euros income (new clients) plus sustaining present clientèle and upselling to raise income whenever possible. In the first year with the firm,my personal sales reached 1.2 million euros in new business and I was awarded as the top sales person in the company. The following year with personal sales that went beyond  2.1 million Euros, I helped  the company get  into new markets as Germany, Italy ,France, Spain,UK  and South Africa.

• Coordination and support of training and development plans in conjunction with the HR team as a HR supervisor. Contributed by conducting two training manuals (Greek-English) to driving the productivity of team to achieve financial revenues and expense targets. Ensured team executed operational excellence by engaging customers through in service mindset. 

• Endorsed development plans that supported performance needs and career growth for the team.

• Developing and building strategic partnerships that help build foundation for revenue.

• Post evaluation of sales campaigns to identify new opportunities for new and improved business, to result in the capturing of market share.

• Full sales cycle from initiating leads to close of business with C-level executives. Maintain relationships with clients by providing first-class support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements on a daily basis.

• Responsible for account management of 80+ clients, updates on company CRM, filing news business development for each client in detail.Outgoing calls (approx.20 a day), incoming calls around 10-15 for technical support, accounting issues, new quota, contractual issues and new business.

• Collect, synthesize and report partner feedback; inform and influence product development.

• Establish rules of engagement and operational escalation procedures to quickly identify and resolve issues.

• Grow staff and presence as the business requires .

• Initiating client contract renewal process with effective contract negotiation, setting yearly sales budgets.Oversee contracts; negotiate commercial terms, drafting contracts through to signature. 

• Setting account management strategies and objectives to achieve for the year, with continuous market analysis and research on accounts to develop client pricing structures, using effective sales negotiation and strategy.

• Territory management, close integration & collaboration with the regional teams to ensure consistency & alignment across all functions (Sales, Technical, Support, Readiness, Partners, Marketing, Product Group, Procurement etc).

• Generation of proposals and quotes, project management of new services set up and launch.

• Using sales data analysis to determine top spends for each market, finding the most crucial needs of key clients, providing effective account management, excellent client service and satisfaction.

• Building client relationships and seeking referrals from satisfied customers to grow regional markets.

• Developing annual operating plans for establishing sales traction in allocated regions. Conducting regional market analysis, coordinating regional marketing efforts.

• Social Networking skills over daily exposure & search to LinkedIn, Facebook, Google+.

 

 

Co-Owner / Sales Director

APPCO Group

​Jun 2003 - May 2010

 

• Heading development of company strategy, direction and ethos of the firm and executive leadership of the senior management team within the company.

• Talent management - finding the best talent and bringing in new team members on board at the company, with particular emphasis on recruitment of top-tier executive level staff

• Building a top quality team committed to business objectives; training and coaching new employees in sales techniques and equipping them with the skills needed to do the job effectively.

• Proactively engaging with management and team members, listening to ideas or concerns. Effectively review, plan and improve existing work practices on a regular basis; communicate and implement changes to employees.

• Ensuring all employees are satisfied and engaged with the work company environment. Setting staff performance targets; monitoring of staff development and achievement, providing formative feedback with regular coaching, imparting experience through 1 to 1 peer sessions.

• Motivating the team, in order to achieve and exceed targets and encouraging them to work on their own initiative Maintain overall management, with the aim of delegate responsibility further to empower employees. Initiative to introduce team days to keep drive staff moral and keep targets on track.

• Passion for improving the team members with a keen eye to ensure that the company achieves success.

• Managing Financial budgets and Physical resources.

• Keeping clients on board and satisfied.